Skin Destiny Concierge
The Ask: Redesign and merge two separate apps (counter management and customer counseling) into one.
Wireframing might sound par for the course these days but even back in 2011 it was still an alien concept within financial institutions. I helped pave the way in making it a standard tool within NAB by creating wireframes for a large scale Business Bank project and putting together this video that helped to illustrate the usefulness of wireframes.
Virtual Contact Centre Infrastructure
The Ask: Design a new software based phone interface for call centre agents.
The Ask: Design a new interface to be ready for the launch of one of the first intelligent deposit machines in Australia